Success in business hinges on a deep understanding of your customers. Microsoft Dynamics 365 Customer Insights is crafted to centralize data from this pivotal audience, offering your organization a holistic view of each customer. Strategically leverage this information to guide decision-making and propel your business to new heights. Explore the power of customer-centric insights with Microsoft Dynamics 365.
Microsoft Dynamics 365 Customer Insights (CI) stands as the comprehensive Customer Data Platform by Microsoft, centralizing and refining information from diverse sources. It eliminates inaccuracies, creating a unified record for each consumer. With Microsoft Dynamics 365 CI, leverage the capabilities of Artificial Intelligence (AI) and Machine Learning models to enrich customer data, offering valuable insights into each profile. Explore user-friendly dashboards and panels showcasing indicators such as preferences, key interests, complete interaction history with the company, purchase details, behavior patterns, churn risk, and more.
Microsoft Dynamics 365 Marketing integrates state-of-the-art features like Artificial Intelligence (AI), Machine Learning, and intuitive dashboards, facilitating easy data visualization and understanding. Whether you’re on a desktop, mobile, tablet, or other devices, our tool ensures seamless access and flexibility for a superior user experience.
By centralizing customer data, including key indicators, we offer a 360º view of each individual. This empowers your company to deliver enhanced, personalized, and value-added experiences, fostering customer retention and engagement.
Leverage the wealth of customer information in Microsoft Dynamics 365 Customer Insights for strategic and assertive actions. Beyond crafting personalized segmentations, analyze the data to define strategic initiatives and make confident, data-driven decisions in real-time
Centralizing customer data on a unified screen empowers managers, as well as Marketing, Sales, and Service professionals, to gain valuable insights for strategic actions. This leads to increased satisfaction with the brand, product, or service, ultimately enhancing audience retention.
Microsoft Dynamics 365 Customer Insights seamlessly integrates with all tools and systems containing customer data. For data enrichment, in addition to native integrations with Microsoft business applications, you can leverage low-code/no-code resources like Power Automate. Tailor-made integrations are also possible, allowing you to incorporate data from other sources and business processes, ensuring a 360º vision and robust support for customer segmentation.
Discover the cutting-edge features of Artificial Intelligence (AI), Machine Learning, and Data Lake within Microsoft Dynamics 365 Customer Insights. Navigate through user-friendly dashboards that are designed for easy use, readability, and comprehension.
Explore the Advanced World of AI, Machine Learning, and Data Lake Capabilities through User-Friendly Dashboards for Informed Decision-Making
Manage & Optimize your operations in a revolutionized way with a comprehensive suite of intelligent business applications. Unlike traditional CRM and ERP, Dynamics 365 offers a dynamic and integrated solution for various business processes. It is a collection of intelligent business applications that are built on the foundation of automation, and adaptability and take a holistic approach to connecting internal teams, customers, and partners
Key Features
Microsoft dynamics 365 marketing is a versatile platform to facilitate all your marketing initiatives. Ensuring a 360-degree approach to campaign marketing, real-time marketing and event marketing strategies. It offers a comprehensive and omnichannel solution and provides support to various business activities. Few of which includes autonomous relationship rules, email marketing, SMS campaigns, landing pages/forms, webinars, face-to-face events, push notifications, lead scoring, and more.
Microsoft dynamics 365 sales is designed to enhance the efficiency of your company’s sales domain. It gives you a 360 degree perspective and comprehensive support for the entire sales processs. This includes lead qualification, sales funnel stages, quotations, orders, contracts, and other critical processes essential for the advancement of the sector. Furthermore, the platform enables an individual management of each member of the sales team, offering a holistic view of each customer. This fosters strategic actions directed towards leads, accounts, and potential opportunities that hold greater significance for the company.
Microsoft dynamics 365 project operations is an essential tool for seamless operations. It empowers your workforce by facilitating successful acquisition of contracts, resource optimization, accelerated project delivery, and enhanced profitability. Plan, execute & monitor projects of any scale, streamline task, proritize key elements for team, set milestones & manage project workload – all within a unified platform.
The prospect of service delivery is demanding organizations to deeply understand and nurture their engagements. Microsoft Dynamics 365 for customer services serves as a cutting edge CRM platform aimed for immediate satisfaction and loyalty among customers, clients, employees and partners. It comes equipped with tools to adeptly navigate technological shifts, consolidating customer and client data while optimizing daily activities through an intelligent and integrated interface.
With microsoft dynamics 365 field service at hand, managers can have an all-around analysis of the service orders, their status and details for efficient distribution among the field technicians. This helps to align the demand with the specific expertise of the field technicians as well as real-time input of customer data. This leads to increased productivity, efficient and personalized service delivery.
Microsoft Dynamics 365 Finance is an ERP solution designed to enhance organizational financial transparency and accuracy. This will give organizations a comprehensive perspective on their projects, supply chain and finances resulting in evolving business with future foresight.
Microsoft Dynamics 365 Commerce streamlines sales processes as part of the Microsoft Cloud for Retail ecosystem. It offers flexibility for retail businesses to address emerging challenges. Providing a seamless, personalized purchasing experience, it caters to customers across physical stores and digital channels on various devices. This enables customers to make purchases at their convenience.
Microsoft Dynamics 365 Supply Chain Management empowers you to establish a connected and resilient supply chain, enhancing visibility and boosting planning agility. This ensures profitable operations even in the face of potential downturns.
An essential part of Microsoft’s top-tier ERP ecosystem, Dynamics 365 Human Resources seamlessly integrates with Dynamics 365 Finance. This module revolutionizes your HR approach, promoting a culture of attracting, developing, and retaining professionals. As a data-driven solution, it improves team well-being, leading to increased employee engagement, productivity, and longevity.
Microsoft Dynamics 365 Customer Insights (CI) is Microsoft’s Customer Data Platform, leveraging AI and Machine Learning to consolidate and refine data from various sources. It enriches customer profiles with details such as preferences, contact history, purchases, and churn risk, presented through user-friendly dashboards.
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